If you are not already logged in to your Cisco account, you will be prompted to enter your user name and password. In the My Support area, expand the Devices heading and click My Devices. You can open My Devices from the Cisco Support page.
#Cisco support checker serial number#
The device Contract details will be displayed by return.Īlternatively you can contact your Cisco Partner and ask them to check the coverage of the serial number in the Cisco Services Contract Centre for you. Then go to the Devices tab and select the By Coverage section.
#Cisco support checker manual#
To check a single serial number in My Devices then go to My devices (url )įrom the Summary page click Add Devices, Click Manual Entry, Click Next, enter a dummy device name, enter the serial number, click Add. If you just want to enter a serial number and check the contract status then it is quicker to use My Devices.
My Devices is for smaller networks with the devices being loaded in manually through the user interface.ĭevices loaded into SNTC will not automatically be loaded into the My Devices tool. SNTC can be considered a tool for larger networks, where the customer wants to automate the collection and upload of the devices. My Devices is used for smaller networks and does not rely on using a collector to collect and upload the data in the same way that SNTC does. If you just want to quickly check the contract status of a single serial number it is easier to use the My Devices tool. CSV file used and display the status in the SNTC portal.
This will validate the Contract status of each device in the. If you want to add more devices, than the current 10 you have loaded into that portal, you can repeat the file upload done previously, including the new devices. Per the previous SNTC community discussion you opened we can see you already have your company set up on the Smart Net Total Care portal (Smart Services Connection).
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